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Top Brand: HP
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100K+ customers rate items from this brand highly
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Customer reviews
4.4 out of 5 stars
278 global ratings
How customer reviews and ratings work
Customers say
Customers find the laptop runs very fast and consider it great value for money. The functionality receives mixed feedback, with some saying it works well while others report poor performance. The ease of use is also mixed, with some finding it very easy to use while others find it frustrating. The reliability is concerning, with multiple customers reporting failing hard drives after 8 months of use. The screen color receives mixed reviews, with some liking it while others find it poor.
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18 customers mention quality, 17 positive, 1 negative
Great computer!...
Needed a good computer at a reasonable price and this HP did the trick. Great for everyday tasks and looks awesome
Great Laptop. This one is a win...
Good quality...
14 customers mention value for money, 13 positive, 1 negative
Bought for husband for Christmas. Great price and no complaints.
This is a great computer for the price.
Great Laptop for the value. I purchased this a gift for my sister and she just loves it....
Great buy .:. Works well for what I need!
7 customers mention speed, 5 positive, 2 negative
Excellent product and runs very fast
Runs super smoothly but it’s quite loud will need another fan to protect it from overheating
...The performance declined rapidly — it became unbearably slow, frequently crashed, and often struggled to open even basic programs or web pages....
I love it! It's light & fast.
17 customers mention functionality, 10 positive, 7 negative
Works great. Sorry did choose touch screen.
Keyboard had to be replaced because the space bar didn’t work unless you strike it hard directly in the center....
Laptop works very well but please do understand that this laptop does not allow dual monitor connection....
Trash. Haven’t had it 6 months it keeps blacking out and audio is static
6 customers mention ease of use, 3 positive, 3 negative
...Screen was in tact which I was nervous about. Very light and easy to use. I just use for everyday stuff so didn’t need anything too fancy.
...It’s a bit tedious changing the keyboard but can be done if you have some experience with tech and lots of patience....
Exactly what we needed. Easy to set up. Screen perfect size. Great battery life.
...Using it has been incredibly frustrating....
5 customers mention reliability, 2 positive, 3 negative
...The performance declined rapidly — it became unbearably slow, frequently crashed, and often struggled to open even basic programs or web pages....
This computer I have had a couple months now and has held up to the small amount of work I have needed to do on it so far with no problems.
After 8 months: Blue recovery screen stating it needed repair, operating system couldn’t be loaded because a required file was missing or contained...
...The battery life also seems to be pretty good. Lasts a while, and charges relatively quick!
5 customers mention screen color, 3 positive, 2 negative
...The chassis is silver, the keyboard is silver and the keys are white or silver, but you struggle to find the key characters....
...school and some shallow gaming and it performs great, the screen colors are quite muted but its fine and it logged into everything just fine.
...The color (light green) is my favorite color and it looks really nice....
Screen color is poor and faded
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Amazon Customer
5 out of 5 stars
Good for school and light gaming
Great computer! I use it for school and some shallow gaming and it performs great, the screen colors are quite muted but its fine and it logged into everything just fine.
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Top reviews from the United States
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- Less CroftReviewed in the United States on March 8, 2026
5.0 out of 5 stars Perfect for my needs!
Capacity: 16GB | 416GB StorageColor: SilverVerified PurchaseGreat buy .:. Works well for what I need!
One person found this helpfulReportHelpful - Travis HartReviewed in the United States on March 21, 2026
5.0 out of 5 stars Good for school and light gaming
Capacity: 4GB | 1.12TB StorageColor: GreenVerified PurchaseGreat computer! I use it for school and some shallow gaming and it performs great, the screen colors are quite muted but its fine and it logged into everything just fine.
Great computer! I use it for school and some shallow gaming and it performs great, the screen colors are quite muted but its fine and it logged into everything just fine.5.0 out of 5 starsTravis HartGood for school and light gaming
Reviewed in the United States on March 21, 2026
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3 people found this helpfulReportHelpful - BeaReviewed in the United States on March 5, 2026
5.0 out of 5 stars Good purchase just really loud
Capacity: 16GB | 416GB StorageColor: PinkVerified PurchaseRuns super smoothly but it’s quite loud will need another fan to protect it from overheating
One person found this helpfulReportHelpful - Amy SwiatekReviewed in the United States on February 10, 2026
4.0 out of 5 stars Perfect Laptop for A College Student!!
Capacity: 16GB | 416GB StorageColor: GreenVerified PurchaseI received this laptop today and so far, so good! The color (light green) is my favorite color and it looks really nice. I do have to say that switching from s-mode (in this mode you can't download any google services, which I needed. PSA- Once you switch you CANNOT switch back, so be sure you want to!) was frustrating but that's more of a microsoft issue I believe, rather than the seller. I'm giving this 4 stars because i've only used it for a few hours tonight, and while it's been great, only time will tell. But it's 16GB RAM (quick), and has good storage on the pc itself, 128GB. In addition the package comes with a 32GB SD card, AND 256GB external hardrive or whatever. (idk much about tech.) All I know is that this is a great deal!! The battery life also seems to be pretty good. Lasts a while, and charges relatively quick!
I received this laptop today and so far, so good! The color (light green) is my favorite color and it looks really nice. I do have to say that switching from s-mode (in this mode you can't download any google services, which I needed. PSA- Once you switch you CANNOT switch back, so be sure you want to!) was frustrating but that's more of a microsoft issue I believe, rather than the seller. I'm giving this 4 stars because i've only used it for a few hours tonight, and while it's been great, only time will tell. But it's 16GB RAM (quick), and has good storage on the pc itself, 128GB. In addition the package comes with a 32GB SD card, AND 256GB external hardrive or whatever. (idk much about tech.) All I know is that this is a great deal!! The battery life also seems to be pretty good. Lasts a while, and charges relatively quick!4.0 out of 5 starsAmy SwiatekPerfect Laptop for A College Student!!
Reviewed in the United States on February 10, 2026
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4 people found this helpfulReportHelpful - Hayder RodriguezReviewed in the United States on March 17, 2026
5.0 out of 5 stars Recomendado
Capacity: 16GB | 416GB StorageColor: PinkVerified PurchaseExcellent product and runs very fast
ReportHelpful - DoritoReviewed in the United States on March 8, 2026
5.0 out of 5 stars Cute and easy to use
Capacity: 16GB | 416GB StorageColor: PinkVerified PurchaseSo far so good. Screen was in tact which I was nervous about. Very light and easy to use. I just use for everyday stuff so didn’t need anything too fancy.
So far so good. Screen was in tact which I was nervous about. Very light and easy to use. I just use for everyday stuff so didn’t need anything too fancy.5.0 out of 5 starsDoritoCute and easy to use
Reviewed in the United States on March 8, 2026
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ReportHelpful - DroptailReviewed in the United States on July 3, 2025
1.0 out of 5 stars BE AWARE AND NEVER BUY THIS LAPTOP!
Capacity: 16GB | 416GB StorageColor: SilverVerified PurchaseI purchased this laptop in January, and by March, it was already showing major issues. The performance declined rapidly — it became unbearably slow, frequently crashed, and often struggled to open even basic programs or web pages. Using it has been incredibly frustrating.
Unfortunately, I didn’t dig deep enough into reviews before buying and was misled by overly positive ones. After running into these problems, I did more research and discovered that this model is widely known for poor performance and reliability.
I called HP and they told me that Amazon or 3rd party sellers modify the laptop from the original 4 GB RAM to 16 GB. This laptop is not compatible with 16 GB, and that's why this is a piece of garbage.
HP also informed me that there are many customers who are experiencing the same problem, but because the laptop was modified by a third party, they can’t honor the warranty or provide technical support for the device in its current configuration.
I strongly recommend avoiding this laptop. Take the time to research alternatives (and maybe invest a bit more) to get something reliable. This one simply isn’t worth the frustration.
187 people found this helpfulReportHelpful - Lanie FlavkReviewed in the United States on March 26, 2026
5.0 out of 5 stars It’s a great computer
Capacity: 16GB | 416GB StorageColor: GreenVerified PurchaseIt was a great computer. I just don’t like it that I have stickers on it.
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